Service Terms & Conditions



Window Cleaning
Standard window cleaning service includes: tracks brushed and vacuumed, fly screens brushed and wiped, frames wiped and windows washed.
Multi-level windows that are difficult to access will be cleaned from the ground using a water fed pole system. While every effort is made to provide a crystal clear finish this is not always possible.

On the day of service please ensure any knick-knacks on the window sills have been removed and curtains/blinds are open. If possible please move lamps, plants and furniture away from windows, as a perfect finish cannot be guaranteed on windows that are difficult to access. A surcharge of $5 per window will apply if the technician has to spend time clearing the area before he can begin work. A1 takes no responsibility for accidental breakage of knick-knacks that have not been removed prior to clean

A1 takes no responsibility for stick-on window dividers/grids becoming loose or detaching from windows due to deterioration of the adhesive. If you would like the dividers removed and the adhesive cleaned away please speak to your technician.

A1 takes no responsibility for damage to fly screens or frames due to deterioration. If you are concerned that your screens have deteriorated and might be easily damaged please speak to your technician before the cleaning commences.

A1 is not a pest removal service! While we do remove cobwebs, please ensure that spiders have been killed first. This also applies to wasp nests, we will not in any circumstance go near or remove a live wasp nest.

Solar Panel Cleaning
Standard service includes a pre-rinse, a scrub (using a glass cleaning grade nylon brush) and then a final rinse using a water fed pole system. We only use pure DI water to ensure no water spots are left behind.

Hard Water Stain Removal and Shower Screen Restoration
While we do our best to restore the glass to “like new” condition this may not be possible if the glass has been stained for a very long period of time. Our service quote will include the time we estimate will be needed to remove staining and if more time is needed we will always consult you before going ahead or adding additional charges. While all care is taken, the process used to remove build up from glass requires the use of micro-abrasives which carry a risk of creating scratches to the surface. By accepting the quote, you accept that this is a possibility and A1 cannot be held accountable.

Nanocoat Glass Surface Protection
Our Nanocoat technology helps protect the glass from staining and build up for up to 10 years, minimising cleaning time required and making it much easier to maintain. After the coating is applied, it is recommended the glass be wiped down after each use with a squeegee to maximise life to 10 years, a weekly clean is required using soapy water and a damp microfibre cloth to maximise life up to 5 years and beyond. See full instructions provided on the day of service. Do not use paper towels, scourers or abrasive cloths that are likely to scratch the surface.

Glass Scratch Removal
Removing glass scratches is tricky business and, while every care is taken to restore the glass back to perfect, there may be times when fine micro-scratches and/or distortion is left leftover (Only visible under certain conditions such as really bright lights or direct sunlight).

Generators, grinders and spotlights will be used during the process creating some noise and dust. In public areas, barricades will be set up and the technician will clean up as best as possible once done.

Final inspection and sign off on job will be required. By signing off you, the client, are saying that you are happy with the finished job and approve the final result.